kira bet Privacy Policy

1. Introduction

kira bet ("kira bet," "we," "us," or "our") operates the online gaming platform available at kirabet.club and any associated mobile applications or services (collectively, the "Platform"). We are committed to protecting the privacy and personal data of every player who registers and plays on our Platform.

This Privacy Policy ("Policy") describes how kira bet collects, uses, stores, shares, and protects personal information in connection with your use of the Platform. It also explains the rights you have under applicable Philippine data protection law — principally the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations — and how you can exercise those rights.

By registering an account or continuing to use the kira bet Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact our support team to close your account.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and this Policy, the data controller responsible for your personal information is:

kira bet
Customer Relations Department
Metro Manila, Philippines
Email: [email protected] (plain text — not a clickable link)

Our Data Protection Officer (DPO) can be reached through the same email address. Please mark your message with the subject line "Data Privacy Inquiry" so it is routed to the correct team promptly.

3. Personal Data We Collect

kira bet collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we may collect include:

3.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify the 21+ age requirement)
• Nationality and country of residence
• Registered mobile number and email address
• Residential address (barangay, city/municipality, province, ZIP code)

3.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Philippine passport, driver's license, PhilSys National ID, SSS/GSIS ID, Voter's ID)
• Proof of address documents (e.g., utility bill, bank statement dated within 90 days)
• Selfie or liveness-check image for biometric verification where required
• Source-of-funds declarations for high-value accounts

3.3 Financial Data

• GCash or Maya mobile wallet number (masked after verification)
• Bank account details for bank transfer transactions (account name, bank name, account number — masked after verification)
• Debit card details (card number masked; only last four digits retained)
• Transaction history: deposit amounts, withdrawal amounts, dates, and payment method used

3.4 Gaming & Behavioral Data

• Game session logs: games played, bet amounts, win/loss outcomes, session duration
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, loss limits, self-exclusion status)
• Customer support interaction records (chat transcripts, email correspondence)

3.5 Technical & Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Unique device identifiers
• Login timestamps and session activity logs
• Cookie and tracking technology data (see Section 8)

3.6 Marketing Preferences

• Communication preferences (SMS, email, push notifications)
• Promotional opt-in and opt-out records

4. How We Collect Your Data

kira bet collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and behavioral data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access and use the Platform.
• Third-party sources: Identity verification data from licensed KYC/AML service providers; fraud-screening data from payment processors; publicly available information from government databases where permitted by law.

5. Legal Basis for Processing

kira bet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

6. How We Use Your Personal Data

kira bet uses the personal data we collect for the following purposes:

• Account creation and management: To register your account, verify your identity, manage your profile, and provide access to the Platform's features.
• KYC and AML compliance: To verify your age (21+ requirement), identity, and source of funds in compliance with PAGCOR licensing conditions and the Anti-Money Laundering Act (AMLA) of the Philippines.
• Payment processing: To process deposits and withdrawals via GCash, Maya, bank transfer, and debit card, and to maintain accurate financial records.
• Game delivery and personalization: To deliver the games and services you request, personalize your gaming experience, and recommend relevant promotions based on your activity.
• Responsible gaming: To monitor gaming behavior for signs of problem gambling, enforce self-imposed limits, and comply with responsible gaming obligations under PAGCOR regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other prohibited activities.
• Customer support: To respond to your inquiries, resolve disputes, and maintain records of our communications with you.
• Marketing and promotions: To send you promotional offers, bonus notifications, and platform updates via SMS, email, or push notification — but only where you have provided your consent to receive such communications. You may withdraw consent at any time.
• Legal and regulatory compliance: To comply with applicable Philippine laws, PAGCOR directives, court orders, and requests from authorized government agencies.
• Platform improvement: To analyze usage patterns, conduct A/B testing, and improve the performance, security, and user experience of the Platform.

7. Sharing Your Personal Data

kira bet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• KYC and identity verification providers: Licensed third-party services that assist with document verification, biometric checks, and AML screening.
• Payment processors: GCash, Maya, and banking partners that facilitate your deposit and withdrawal transactions. These providers process your financial data under their own privacy policies and applicable Philippine financial regulations.
• Game software providers: Game studios and platform providers (e.g., Jili Games, Pragmatic Play, PG Soft) may receive anonymized or pseudonymized session data necessary to deliver their games. They do not receive your full identity data.
• IT and cloud infrastructure providers: Hosting, database, and security service providers that support the operation of the Platform, bound by strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies where disclosure is required by law, court order, or regulatory directive.
• Professional advisors: Lawyers, auditors, and accountants who require access to your data in the course of providing professional services to kira bet, subject to professional confidentiality obligations.
• Business successors: In the event of a merger, acquisition, or sale of all or part of kira bet's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

8. Cookies & Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the kira bet Platform. They help us recognize your device, remember your preferences, keep your session secure, and understand how you use our Platform.

8.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, preferred game categories, and responsible gaming limit configurations.
• Analytics cookies: Collect anonymized data about how players navigate the Platform, which pages are visited most, and where errors occur. This data helps us improve the Platform.
• Marketing cookies: Used to deliver relevant promotional content within the Platform based on your gaming activity. These are only activated with your consent.

8.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate securely.

9. Data Retention

kira bet retains your personal data for as long as necessary to fulfill the purposes described in this Policy, subject to the following minimum retention periods required by Philippine law and PAGCOR regulations:

• Account and KYC records: Retained for a minimum of five (5) years from the date of account closure, as required by PAGCOR licensing conditions and the Anti-Money Laundering Act.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming session logs: Retained for a minimum of three (3) years from the date of each session.
• Customer support records: Retained for two (2) years from the date of the last interaction, unless the matter is subject to ongoing legal proceedings.
• Marketing consent records: Retained for the duration of your account plus two (2) years after account closure, to demonstrate compliance with consent requirements.

After the applicable retention period expires, personal data is securely deleted or anonymized in accordance with kira bet's data disposal procedures.

10. Data Security

kira bet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the kira bet Platform.
• Encryption at rest for sensitive personal data stored in our databases, including KYC documents and financial records.
• Multi-factor authentication (MFA) options for player accounts to prevent unauthorized access.
• Role-based access controls ensuring that only authorized kira bet personnel with a legitimate need can access personal data.
• Regular security audits and penetration testing conducted by independent third-party security firms.
• Intrusion detection and prevention systems monitoring the Platform 24/7 for suspicious activity.
• Staff training on data protection obligations and secure data handling practices.

While kira bet takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, kira bet will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

11. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by kira bet:

• Right to be informed: You have the right to know what personal data kira bet collects about you, the purposes for which it is processed, and how it is handled — as set out in this Policy.
• Right of access: You may request a copy of the personal data kira bet holds about you, along with information about how it is being processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you. For basic profile information, you can update details directly in your account dashboard.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to kira bet's legal retention obligations under PAGCOR regulations and the AMLA.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interest, subject to kira bet's overriding legal obligations.
• Right to data portability: You may request that kira bet provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe kira bet has violated your data privacy rights.

To exercise any of the above rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request." We will respond to all verified requests within fifteen (15) business days in accordance with NPC guidelines. We may need to verify your identity before processing your request.

12. Children's Privacy and the 21+ Requirement

The kira bet Platform is strictly intended for adults aged twenty-one (21) years and above, in compliance with Philippine gambling regulations. kira bet does not knowingly collect personal data from individuals under the age of 21.

If kira bet discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data, and return any deposits made, in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that your child has registered on the kira bet Platform, please contact our support team immediately at [email protected] so we can take prompt action.

13. International Data Transfers

kira bet's primary operations and data storage are based in the Philippines. However, some of our third-party service providers — including cloud infrastructure providers, KYC verification platforms, and game software studios — may process your personal data in jurisdictions outside the Philippines.

Where personal data is transferred internationally, kira bet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include contractual clauses approved by the National Privacy Commission, binding corporate rules, or transfers to jurisdictions recognized as providing adequate data protection.

By using the kira bet Platform, you consent to the transfer of your personal data to our service providers in other jurisdictions, subject to the safeguards described above.

14. Third-Party Links and Services

The kira bet Platform may contain references to third-party payment providers (GCash, Maya, BPI, BDO, and other Philippine banks) in an informational context. kira bet is not responsible for the privacy practices of these third parties. When you interact with a third-party payment provider to complete a transaction, you are subject to that provider's own privacy policy and terms of service.

kira bet does not embed third-party social media widgets, advertising networks, or external tracking scripts on the Platform that would allow third parties to collect your personal data without your knowledge.

15. Updates to This Privacy Policy

kira bet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulatory requirements, or the features of the Platform. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

For material changes — those that significantly affect your rights or how we use your personal data — kira bet will notify registered players via SMS or email at least seven (7) days before the changes take effect. For minor or clarificatory changes, the updated Policy will be posted on this page without individual notification.

Your continued use of the kira bet Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the Platform and may request account closure by contacting our support team.

16. Contact Us & How to Complain

If you have any questions, concerns, or requests relating to this Privacy Policy or kira bet's handling of your personal data, please contact our Data Protection Officer through the following channels:

• Email: [email protected] — Subject line: "Data Privacy Inquiry" (plain text — not a clickable link)
• Live Chat: Available 24/7 from your kira bet account dashboard. Average response time under 2 minutes.
• Mailing Address: kira bet Data Protection Officer, Metro Manila, Philippines

If you are not satisfied with kira bet's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for enforcing the Data Privacy Act of 2012. Information on how to file a complaint with the NPC is available through official Philippine government channels.

kira bet is committed to resolving all data privacy complaints fairly and transparently. We acknowledge all written complaints within twenty-four (24) hours and aim to provide a full response within fifteen (15) business days.